System Requirements

Premier Exam Prep is a web-based platform. Our question banks, practice exams, study guides, and member dashboard run in your web browser, and live tutoring runs over video. You do not need to install any software. The list below covers what you need for the best experience.

Quick Requirements

Supported Browsers

For the best experience, use the most recent version of one of the following browsers, kept up to date:

• Google Chrome (recommended), latest version
• Mozilla Firefox (recommended), latest version or current ESR
• Microsoft Edge, recent version
• Safari, version 16 or higher

Older or unsupported browsers, including Internet Explorer, are not supported and may cause exams or the dashboard to behave incorrectly. JavaScript and cookies must be enabled (see Required Browser Settings below).

Operating Systems

Because the platform runs in the browser, it works on any modern operating system that can run a supported browser, including:

• Windows 10 or higher
• macOS 12 (Monterey) or higher
• ChromeOS (recent version)
• Linux with a current version of Chrome or Firefox

Recommended Hardware

• A modern multi-core processor produced within roughly the last six years
• At least 4 GB of RAM, with 8 GB recommended for the smoothest experience
• A minimum screen resolution of 1280 x 800; a larger display is better for passage-based questions

Internet Connection

A stable, reliable connection matters most during timed exams and live sessions. We recommend:

• At least 5 Mbps download for question banks, reading, and practice exams
• 10 Mbps or more for live video tutoring
• A wired connection or a strong Wi-Fi signal when taking a full-length exam, so a brief drop does not interrupt your test

You are responsible for any internet or mobile data charges. Public, shared, or restricted networks (such as school, workplace, or hotel networks) and some VPNs, proxies, or firewalls may block parts of the platform.

Question Banks and Practice Exams

Our practice exams and question banks are designed to mirror real exam-day conditions and are best taken on a laptop or desktop. Please note:

• Take full-length, timed exams on a computer rather than a phone or tablet.
• Each account is for one person, and only one active session is allowed per account at a time. Signing in from a second device or browser may end your other session.
• Allow pop-ups and redirects for our practice portals, such as the Casper and PREview practice sites on premierexamprep.com subdomains, so they can open correctly.
• Avoid the browser back button during a timed exam; use the on-screen navigation so your answers and timer stay in sync.

Live Tutoring Sessions

One-on-one tutoring and admissions-consulting sessions run over video. For these you will need:

• Zoom or Google Meet, whichever your tutor uses. A calendar invite with the link is sent when you book.
• A working webcam and microphone, and headphones if possible
• A quiet, well-lit space and a reliable connection

We recommend testing your camera, microphone, and connection a few minutes before your first session.

Required Browser Settings

• JavaScript: must be enabled. The platform will not function without it.
• Cookies: must be enabled. We use cookies to keep you signed in and to protect your account session.
• Pop-ups: allow pop-ups and redirects for premierexamprep.com and its subdomains.
• Extensions: ad blockers, script blockers, privacy extensions, and some VPNs can interfere with logins, video, or exams. If you run into trouble, try disabling them or use a private or guest browser window.

Email and Login Links

We send booking confirmations, account notifications, and secure login links by email. To make sure these reach you, add hello@premierexamprep.com to your contacts or safe-sender list, and check your spam or promotions folder if a message does not arrive within a few minutes.

Mobile Phones and Tablets

You can use a phone or tablet for lighter tasks such as reading study guides, reviewing flashcards, or checking your dashboard. We do not recommend phones or tablets for full-length timed exams, and some features are limited or unavailable on smaller screens.

Accessibility

We want the platform to work for everyone and aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you use assistive technology or need an accommodation to access our materials, contact us at hello@premierexamprep.com and we will do our best to help.

Need Help?

If something is not working, our team is happy to help troubleshoot:

• Email: hello@premierexamprep.com
• Phone: 1-848-253-0274
• Live chat, using the chat button on any page

These requirements are recommendations for the best experience and may change as we improve the platform. They are provided alongside our Terms of Use, which include the technical requirements that govern your use of the Service.