Hi there, how can we help?

Choose your exam and plan on the pricing page. Tell us your test date, target score, and study bandwidth, and we match you with a tutor. You book your first session from your member dashboard.

We pair you based on the sections you need most, your learning style, and your availability. Each exam's tutoring page introduces its tutors, with their specialties and scores.

Have your most recent practice score (if you have one), your target score, your test date, and the topics you find hardest. Your tutor uses these to plan the session.

Yes, on MCAT tutoring plans. See the Score Guarantee page for how it works and which plans qualify.

Sessions are one-on-one and online, held over Zoom. When you book, you receive a calendar invite with your meeting link.

Your tutor assigns targeted practice and review. Send your questions and recent scores before each meeting so the time stays focused.

Yes. If the fit is not right, contact us to request a rematch and we will help you find a better fit.

Every exam has its own plans and rates. See the pricing page for the full breakdown.

Book and reschedule from your member dashboard using your tutor's availability. Rescheduling is free when you do it more than 24 hours before the session.

Cancel more than 24 hours ahead for a full refund minus a $10 processing fee, or reschedule for free. Cancellations within 24 hours and no-shows forfeit the session fee. Full details on the Cancellation Policy page.

Credit hours are restored when you cancel more than 24 hours in advance, with no processing fee. Late cancellations and no-shows forfeit the credits used.

The session still ends at its scheduled time. If you are more than 15 minutes late without notice, your tutor may mark it as a no-show.

You receive a full refund or full credit restoration with no fee, and we help you rebook, ideally with the same tutor.

We accept major credit and debit cards through our secure checkout, powered by Stripe. We never store your full card details.

Refund requests for unused plans must be made in writing within 14 days of purchase, and only if no sessions have been scheduled or completed. Approved plan refunds are subject to a 5% processing fee. See the refund policy.

Refunds to a card typically appear within 5 to 10 business days, depending on your bank. Credit restorations to your account are immediate.

Yes, for MCAT students enrolled in the AAMC Fee Assistance Program. See the MCAT Fee Assistance page to apply. Fee assistance for our other exams is planned as those programs grow.

Yes. Gift cards can be purchased and redeemed as tutoring credits.

Manage your AI Tutor subscription from your member dashboard. You can cancel at any time.

Log in, open your AI Tutor subscription in your account, click Cancel subscription, and confirm. Cancellation takes effect at the end of your current billing period.

It renews each billing period until you cancel. Once you cancel, it stops at the end of the current period and does not renew again.

If you request a refund for a subscription already used during the current billing period, a $10 processing fee is deducted from the refund amount.

Head to the login page and reset your password if needed. If you still cannot get in, contact us and we will restore access.

Everything lives in your member dashboard once you are logged in.

If a platform issue on our end prevented your session, you receive a full refund or full credit restoration. Email us so we can investigate.

Check your camera and microphone permissions and your connection, then rejoin the Zoom meeting from the link in your calendar invite. Contact us if it persists.

See our Privacy Policy for how we collect, use, and protect your information.